MEMBERSHIP DETAILS, RATES & GUEST ACCESS
While we’re sharing pricing on our website, please note that these rates may change. Our goal is to provide transparency and give a general sense of where our pricing is headed.
• Unlimited open play sessions
• Preferred court reservations (members can reserve 10 days in advance (non-members 5 days), standard peak & off-peak rates apply)
• Early access and discounts on leagues, clinics, events, and special programming
• Free Wi-Fi and access to lounge/remote work areas (on days without corporate events)
• Priority communication on schedule changes, new programs, and member-only opportunities
NOTES
• Please download the OpenCourt app to reserve courts, find games, connect with players, and stay updated on PoP events
PRICING
• Open Play: Off-peak hours $0 | peak hours $0
• Court Reservations: Off-peak hours $20/hour/court | peak hours $25/hour/court
• Tournaments: 25% off (prices will vary)
• Clinics, Classes: 25% off (prices will vary)
• Special Events: 10% discount (prices will vary)
• Open Tournaments, Cash Prizes: discounted
• Seasonal League: discounted (prices will vary)
• Merchandise: 10% off
• Paddle rental: free
• Ball Machine: $10/hour
REGAL TIDE GUEST PASSES
• Receive two guest passes per month which includes:
- Two single-use visits for guests OR one visit for two guests at the same time
- Access to open play during designated times
- Use of courts with the hosting VIP member ONLY (same guest limited to 2 visits total)
- Passes expire annually
- Basic facility access (restrooms, lounge, etc.)
- It does not include:
• Court reservations without the member
• Leagues or tournaments
• Clinics, lessons, special events (unless stated)
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CANCELLATION POLICY
We understand plans can change. Our cancellation policy is designed to be fair to our members and guests while allowing us to manage court availability effectively.
It typically involves a 24-hour notice for court rentals (offering account credit/full refund) and a longer window, like 48 hours, for lessons/clinics, while enforcing penalties like full charges for late cancellations or no-shows, often with a system for waitlists to fill spots. We employ a tiered approach, allowing occasional missed spots (e.g., 3 in 30 days).
Court Reservations
• Cancellations made 12 hours in advance of the scheduled reservation will receive a full refund or account credit.
• Cancellations made within 12 hours of the reservation are non-refundable, as courts are held specifically for your time slot.
• No-shows will be charged the full reservation fee.
Open Play Sessions
• Members - cancellations made 6+ hours in advance will incur no penalties.
• Non-member - cancellations made 6+ hours in advance will receive a full refund or credit.
• Member cancellations within 6 hours will result in a $15 no-show fee.
• Late arrivals may forfeit their spot if the session is full. Members have a 30 minute grace period.
Leagues, Clinics & Programs
• Cancellations 48+ hours in advance receive a full refund or credit.
• Cancellations within 48 hours are non-refundable, except in the case of documented medical emergencies.
• Once a league or program begins, no refunds will be issued for missed sessions.
Private Events & Court Buyouts
• 7+ days’ notice: Full refund minus any non-refundable deposits.
• 3–6 days’ notice: 50% refund.
• Less than 72 hours’ notice: No refund.
Weather & Facility-Related Closures
• As an indoor facility, weather rarely impacts play. If Palace of Pickleball must cancel due to unforeseen circumstances, full refunds or credits will be issued.
Transfers & Substitutions
• Reservations may be transferred to another player if you’re unable to attend, provided they check in under your reservation.
How to Cancel
• All cancellations must be made through the OpenCourt app or by contacting the front desk during business hours.
We encourage communication for last-minute issues, especially if on a waitlist, and we'll try to accommodate.